Frequently Asked Questions
All of our bouquets arrive very well protected in double corrugated cardboard boxes, void filled and marked handle with care.
Yes it is. We do not include any logos or other identifying marks on the box, so the contents will be a secret until opened.
No, almost all of our items are bought as gifts, so we never include any prices with our deliveries.
We will of course email you an invoice when you complete your order.
Yes, every product page has a free gift message box.
Yes, as long as we haven’t already dispatched your item, simply send us an email or call us on 03333 449 121 and we’ll change that for you.
Yes, simply send us an email or call us on: 03333 449 121, and we’ll change that for you.
Our Sweetie Bouquets are perfect for raffles, charity auctions and other prizes, and we get inundated with requests from fundraisers for many worthy causes.
Although we do directly support some Community Interest Companies, Charities and Community Sports Clubs that are close to our heart, we are unable to support any other causes at this time and therefore cannot offer any discounts or free products for fundraising or other charitable work.
Yes, simply select Pick-a-Day Delivery and select the date you require. Our couriers deliver Monday to Saturday.
(Excludes Remote Areas of the UK & International Deliveries)
Yes, our couriers deliver on Saturdays as standard throughout the UK.
Yes we do! If you place your order before 3pm Mon-Fri and choose Guaranteed Next Day Delivery we guarantee to deliver Next Day.
(Excludes Remote Areas of the UK & International Deliveries)
No, we are unable to offer same day delivery. Although we may be able to offer Same-Day Collection from our premises in Shoeburyness, Essex. Please contact us on 03333 449 121 for availability.
It’s extremely important to us that all of our customers orders are received on time, every time.
To help make this possible, when placing your order, our website calculates all available delivery dates helping you choose the best delivery method.
We use this information when processing your order to ensure your delivery is attempted exactly when intended.
Your delivery estimate can be found on your confirmation email.
We’ll let you know via email when your parcel is on the way, including the courier name and tracking number. All Delivery options include full tracking with Email and/or SMS messaging directly from the courier thereafter.
Yes, you sure can!
Simply add a note in the “Order Notes” box at checkout telling us what you would like to change and we’ll do our best to make it so.
We also offer a Create-Your-Own Sweet & Chocolate Bouquet.
Due to the additional customs fees, surcharges and taxes imposed on our products as a result of the UK leaving the EU, we have regrettably suspended all international deliveries while we search for solutions that will allow us to offer the same great cost effective services to our international customers.
We are sorry for any disappointment this causes in the meantime.
We use a specialist adhesive to ensure our bouquets arrive in perfect condition anywhere in the world, but if you would like to safely remove the sticks without using brute-force we have some handy tips for you.
1. (Recommended) Place all of the sweets with sticks in a Freezer for approx. 10-15 mins and the sticks will effortlessly pull off the wrapper. Watch a video demonstrating this here: https://vm.tiktok.com/ZGJCkXtuo/
2. We add a layer of tape to every packet of sweets and glue our sticks to the tape, so it is possible to unpeel the tape to remove the sticks too.
Of course many people choose to simply snap the sticks off and it is also possible to cut them with a good pair of Kitchen Scissors, or you can just leave the sticks on, open the wrapper and enjoy.
Don't see your answer here?
Call us on: 03333 449 121 or send us an email and we'll do our best to answer all your questions.
